Returns & Refunds

Refund policy

Effective 11 November 2026

Because CraftSuite 16 is a digital download, change-of-mind refunds don't apply once you've downloaded the files. You are still covered by our 30-day launch guarantee if the apps won't launch on your computer.

1. Before you download

If you cancel within 7 days of buying and have not downloaded the files, we refund you in full. Email returns@clutchdenim.co.za with your order number. We refund to your original payment method within 30 days, usually much sooner.

Once you've downloaded

A download can't be returned, so once the files have been downloaded, change-of-mind refunds no longer apply (ECTA section 42(2)). You agree to this at checkout before your download starts.

2. 30-day launch guarantee*

Within 30 days of purchase, we refund you in full if the apps cannot launch on your computer after you have followed our guides.

To claim, email returns@clutchdenim.co.za within 30 days of purchase with:

  1. Your order number.
  2. Your computer's operating system and processor (for example, Windows 11 on Intel, or macOS on Apple silicon).
  3. Which app or the launcher won't open, and what happens when you try (an error message or screenshot helps).
  4. Confirmation that you followed the install steps in START-HERE and the Field Guide.

If your information shows the apps cannot launch on your system, we refund you, no further questions asked. We may first suggest a fix from our guides; you can still choose the refund.

*What the guarantee does not cover

  • The guides, video and resources. These are delivered complete when you buy and cannot fail to work, so they are not a reason for a refund once downloaded.
  • How the apps work once they launch. The 16 apps are open-source software made by the independent ArtCraft team. They are in active early development. If an app launches but doesn't work the way you hoped, updates are released regularly and help is available from the ArtCraft community. We are not responsible for the apps' features, bugs or future changes.
  • Changing your mind after downloading, or claims made after 30 days.

Your other rights

This policy adds to your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act. It does not reduce them.